Pro Player crashes when opening a movie

We've had a few reports from customers who are finding that Pro Player crashes when opening a movie. If this is affecting you, please check this location for the 3ivx codec component and try moving it to the Desktop


If you really need to keep the 3ivx codec, then try installing the current version to see if that is more compatible with QuickTime. This isn't a Pro Player specific issue, since it has been affecting various QT apps including Premiere Pro.

Crashing could be caused by other third party QuickTime codec components. This support article from Boinx Software has more details.

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